1. 30-day money-back on your first payment
If BuyCux is not right for your business, ask for a refund within 30 days of the first payment of a new membership and we refund that payment in full. You do not need to give a reason. This applies to monthly and yearly plans.
The money-back applies to your business's first membership. It does not apply again if you cancel and rejoin later.
2. Renewals
Renewal payments, monthly or yearly, are not refundable, except where the law requires it. When you cancel, your membership stays active until the end of the period you have already paid for, and you are not charged again.
3. How to ask for a refund
- Email support@buycux.com from the address on your account. Include your business name and, if you have it, the order or invoice number from your receipt.
- Or use the billing settings in your dashboard.
- You can also contact Paddle, our reseller, through the link in your payment receipt.
4. How refunds are processed
Paddle.com, our reseller and merchant of record, processes refunds to the payment method you used. Once a refund is issued, your bank or card provider may take several business days to show it. Paddle's buyer terms also apply.
When a membership is refunded under the money-back, it ends at the time of the refund.
5. Goods from suppliers
This policy covers the BuyCux membership only. Goods you buy from suppliers are sold and invoiced by those suppliers, and returns or refunds for goods follow the supplier's terms.
6. Questions
Email support@buycux.com, or see the terms of service.