FAQ
Frequently asked questions
01 — Questions
Membership
What is BuyCux?
BuyCux is a purchasing cooperative for independent cafes, grocers, bakeries, restaurants and small hotels. Members pay for a software membership. In return they get framework prices we negotiate with vetted wholesale suppliers, send purchase requests and track what they save.
Is there a contract or minimum term?
No. Monthly memberships renew each month and you can cancel at any time. Your membership stays active until the end of the period you have paid for. Yearly memberships are paid upfront for twelve months at the price of ten.
Who is behind BuyCux?
BuyCux is operated by PROCUX Technology Inc., a software company based at Ege University Technopark in İzmir, Türkiye. We also run satinalmamerkezi.com, a purchasing platform for businesses in Türkiye.
Which countries do you serve?
Membership is open to independent businesses in any country. Framework prices only help where a supplier delivers to you, so ask us about coverage for your area before you join. If it turns out a supplier does not cover you, the 30-day money-back on your first payment applies.
What is the Founding membership?
Founding membership is open to the first 100 members. It includes every open category and purchase requests with the saving shown on every quote, plus priority support. The Founding price stays fixed for as long as your membership stays active.
What do you do with my purchasing data?
We use it to run your account, route your purchase requests and show the saving on your quotes. We do not sell it. The privacy policy explains the details and your rights.
02 — Questions
Buying through BuyCux
Do you sell the goods?
No. You buy directly from the supplier, at the framework price, on the supplier's own invoice and delivery terms. BuyCux never takes payment for goods. The membership fee is the only thing you pay us.
How much can I save?
Our framework prices target savings of 12-18% against typical small-buyer prices in the categories we have opened. Treat that range as indicative, not a guarantee. What you save depends on what you buy, how much, and what you pay today. Every supplier quote shows the saving, so you see your own numbers before you order.
Do I have to buy everything through BuyCux suppliers?
No. There is no exclusivity. Use framework prices where they help and keep your other suppliers where they don't.
Which categories are open?
Coffee, tea & sugar; paper & packaging; cleaning chemicals; and bakery supplies. Members can request new categories from their dashboard, and those requests help us decide what to open next.
What is a framework price?
A price agreed in advance between BuyCux and a supplier for a defined product, pack size and delivery area. Members order at that price without negotiating each order themselves. Framework prices are reviewed with suppliers and can change. Your dashboard always shows the current price.
How do purchase requests work?
Describe what you need, how much and where it should be delivered. We pass the request to suppliers that cover your category and area, collect their quotes and show them in your dashboard. You choose a quote and order directly from that supplier.
How do I see what I save?
Every supplier quote shows the saving, so you can see it before you order. Pro members also get a quarterly spend review with our team.
03 — Questions
Billing and refunds
Can I get a refund?
Yes. If BuyCux is not right for you, ask within 30 days of your first membership payment and we refund it in full. Renewal payments after that are not refundable, except where the law requires it.
Who processes my payment?
Paddle.com, our online reseller and merchant of record. Paddle takes the payment, issues the invoice, handles sales tax and VAT, and processes refunds. Your bank statement shows the charge as coming from Paddle.
Are prices shown with tax?
Prices in US dollars on the pricing page are before tax. VAT or sales tax is added at checkout where it applies. Where your local currency is available, the pricing page shows the local price including tax.
Can I change plan or billing period?
Yes. Contact support or use the billing settings in your dashboard. We confirm how the change is billed before it takes effect.
What happens to the Founding price if I cancel?
The Founding price applies while your membership stays active. If you cancel and rejoin later, the plans and prices available at that time apply.
04 — Questions
For suppliers
How do suppliers join?
Suppliers apply on the suppliers page. We review delivery coverage, pricing, capacity and certifications, then agree framework terms before listing a supplier for members.
Do suppliers have to give exclusivity?
No. Suppliers keep their other customers and channels. Members are also free to buy elsewhere.
Who pays the supplier?
The member pays the supplier directly, on the supplier's invoice and payment terms. BuyCux is not part of the payment for goods.
Did not find your answer?
Send us your question, or email support@buycux.com.